SAWS Water Shutoff Update

SAWS halted water service shutoffs for non-payment in March 2020 due to COVID 19. Now that things are returning to normal, SAWS will resume service disconnections beginning in October 2021 for customers with large past-due balances. SAWS goal is to keep your water on. If you are unable to pay your total account balance, call SAWS at 210-704-7297 or go to to create a payment plan or determine whether you qualify for SAWS assistance programs.